It is important to us that we manage your personal information securely and consistently with relevant legislation, including the Privacy Act 1988 (Commonwealth) (“Privacy Act”) as well as the Credit Reporting Privacy Code(where applicable).
We will take all necessary measures to fulfill this commitment including to:
The types of personal information we may collect about you include:
We may collect these types of personal information directly from you offline or online or from third parties platform, websites or mobile apps associated with us.
Collection and use of personal information
We collect personal information in a number of ways, including:
We may hold, use and disclose personal information for the following purposes: to enable you to access and use our services, associated applications and associated social media platforms;
When you register on the Website and/or mobile application you may be required to provide personal information such as your name, address, telephone number, email address and a password. You can change and update this information at any time by logging into the our platform once registration has been completed.
Our Local Real Estate Agent may also upload photographs but these will not be published without your approval. These photographs will normally result in the identity of your address.
Arranging viewings and making offers
When a prospective Purchaser wishes to view a property they will choose a convenient time and date from the live interactive diary and they will then be provided with a confirmation of the viewing together with the full name and address (unless we are conducting the viewings on your behalf) of the Seller. Should the person who has viewed wish to make an offer they can do so through our platform. The Seller will be provided with the name of the person who has made the offer together with details of their position as a Purchaser (not on market, on market, sold, cash, mortgage position etc).
In the event that an offer is made we will require further information such as the name and contact details of your Conveyancer as well as mortgage information (if applicable).
Disclosure of personal information to third parties
We may disclose personal information to:
Your rights and controlling your personal information
Choice and consent
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.Access
You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.Correction
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.Deletion of your personal information
If you want to delete any or all personal information you submit to us, you may do so by contacting us at email@example.com. We will notify you on receipt of your request and will use commercially reasonable efforts to functionally delete all such information from our database within five (5) working days from the date of receipt of your request. Please note that it might be impossible to delete all of your information without some residual records remaining on our computer system because of automatically generated backups and records of deletions. Deletion of your personal information may also make it impossible for us to provide and for you to have the benefit of some or all of our services.Complaints
If you believe that, we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.Unsubscribe
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and web beacons
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Fincue Pty Ltd | ABN: 84 623 031 434